PETSFIT Modern Style Wood Cat House with Soft Mat

Please refer to the corresponding product size chart before making a purchase to select the right product for you. If you have any questions, you can contact us via live chat or email.

All PETSFIT products purchased through our online store are eligible for after-sales service through our official channels. We are committed to resolving any issues you may encounter.

Due to the high volume of emails and time zone differences of our customer service team, we will respond to your message within 24 hours. Your patience is appreciated. Thank you for understanding.

Contact Us:

Support@petsfit.com

Shipping

Our warehouses are mainly in North America and European countries, and we will match the nearest local warehouse to ship according to the country; please note that other regions can contact us before placing an order to see if we can deliver; email messages will be replied within 24 hours of the working day;

When you place an order, you can choose the logistics method according to the actual situation. According to your choice of delivery provider, the order operation. Under normal circumstances, the order will be arranged within 1 day after the order is placed, and delivered within 3-5 working days

Please note that it is important to be aware that the actual warehouse operation shipping time is the main factor, and that the actual shipping time will be later in the case of a large number of orders in the warehouse.

Returns Policy

If you need to return an item, simply log in to your account, navigate to the "My Account" menu, click on the "Completed Orders" link to view your orders, and then click the "Return Items" button. Once we receive and process your return, we will notify you via email regarding the refund process. If you cannot find the "Return Items" button, feel free to contact us directly via email.

For most new, unopened products, you can request a return and receive a full refund within 30 days of shipment. If the return is due to our mistake (such as receiving the wrong or defective item), we will also cover the return shipping costs. However, if the return is not due to a product issue, you will be responsible for the return shipping costs.

Once the return is confirmed, we will provide you with the return address and corresponding shipping label. You should expect to receive your refund within four weeks after handing the package to the return shipping company. However, in many cases, you may receive the refund sooner. This timeframe includes the transit time for us to receive your return from the shipper (5 to 10 business days), the processing time for us to inspect and process the return (3 to 5 business days), and the time it takes for your bank to process our refund request (5 to 10 business days).